24-Hour Pro Pass
The 24-Hour Pro Pass is a one-time purchase that provides 24 hours of Pro access under the established entitlement contract. It does not automatically renew, so no cancellation is needed to prevent another charge. After service has begun, change-of-mind refunds are generally not offered unless applicable law requires otherwise. Refund review remains available for duplicate or incorrect charges, payment that succeeded without activating the Pass, a material failure to provide purchased Pro functionality, and cases required by applicable law or Polar, payment-provider, or card-network rules.
Cancel Pro Monthly
Pro Monthly is a recurring monthly subscription. Cancelling through the billing portal stops future renewals; it does not normally terminate or refund the already-paid current period. Pro ordinarily remains available through the paid-through date unless a refund is approved or access is otherwise changed under the applicable terms.
Request a Pro Monthly refund
Cancelling a subscription and requesting a refund are separate actions. Unless applicable law provides otherwise, charges already processed are generally not refunded merely because you changed your mind. Refund review remains available for duplicate or incorrect charges, paid access that was not granted, a material failure to provide purchased functionality, and other cases required by applicable law or Polar, payment-provider, or card-network rules.
Payment and review factors
Polar is FigureFlow's Merchant of Record and authorized reseller. The buyer purchases from Polar; FigureFlow supplies the Pro service and supports product delivery and access. Polar and its payment-processing partners handle checkout and payment. A review does not guarantee approval; the outcome depends on the evidence, service delivery, applicable law, and applicable provider or card-network rules.
How to request review
Email figureflow.office@gmail.com with the account email, payment date, and a brief reason. State clearly whether you want to stop future renewals, request a refund, exercise a statutory withdrawal right, seek another consumer remedy, or combine these requests. These are separate from a chargeback. Do not attach research files, table contents, chart data, or other research content merely to request billing help.
Mandatory rights
Nothing in this policy limits withdrawal, refund, cancellation, remedy, or other consumer rights that cannot legally be excluded under applicable law. Mandatory legal rights take priority if they conflict with this policy.